How We Protect Your Privacy
Introduction
Protecting your personal information is important to us. We value the information that you share with us and take seriously our responsibilities to safeguard it.
This Privacy Policy applies to [NDR, also operating as Nguyen Digital Research, and ND Research] (collectively referred to as “we,” “us,” and “our”) and personal information collected on its website. We deploy technological solutions and innovative approaches to UX research on behalf of our clients. These services will be referred to as “the Services” in this policy. We also work with service providers who provide services to run our businesses.
[NDR] operates in Canada and the United States. We primarily partner with clients across a variety of sectors in the software services and technology industry.
Personal information may be shared with these clients to provide them with the necessary information to improve customer satisfaction and improve decision-making, while ensuring data protection and privacy compliance.
This Privacy Policy details what personal information we collect from users of our websites, recipients of our services, and participants of our surveys and other research processes. It describes how this personal data is collected, handled, and stored to meet our data protection standards, industry privacy standards, and applicable international law.
This Privacy Policy may change from time to time, so check in periodically for updates. Your continued use of this Website or our Services after changes are made constitutes acceptance of those changes.
Definitions
Personal Information: Information that identifies or is reasonably capable of identifying an individual, such as name, email, address, and demographic details.
De-identified Information: Information that cannot reasonably be linked to an identifiable individual.
Research Methods: Processes, including surveys, interviews, focus groups, and data collection, used to gather insights for our clients.
Definitions
- Profile Information: Name, email, professional background
- Data linking you to service providers
- Survey Participation
- Feedback or Contact
- Email Subscription
- Social Media Engagement
- Demographic Information
- Behavioral Data
- Voice and Video Data (with consent)
- Device, browser, and operating system data
- IP address and website activity
Legal Basis for Processing Personal Information (GDPR) We process personal data under the following legal bases:
- Consent: When users provide explicit consent for specific purposes.
- Contractual Necessity: To fulfill contracts or provide requested services.
- Legitimate Interest: For business operations balanced with user rights.
- Legal Obligations: To comply with applicable laws.
Your Rights Under various privacy laws, you have the following rights:
- Access: Request access to your personal data.
- Correction: Correct inaccurate data.
- Deletion: Request deletion of your data.
- Data Portability: Receive a copy of your data in a portable format.
- Restriction: Limit the use of your data.
- Objection: Object to data processing for direct marketing or legitimate interests.
- Withdraw Consent: Withdraw consent at any time.
To exercise your rights, contact us at: mark@nguyendigital.co
Cookies and Tracking Technologies (CalOPPA, GDPR, CCPA) We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.
International Data Transfers (GDPR, PIPEDA) We may transfer your data to countries outside your residence, including Canada and the U.S. These transfers are protected by appropriate safeguards such as Standard Contractual Clauses.
Data Retention and Security We retain personal data only as long as necessary for the stated purposes or as required by law. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of data.
Children’s Privacy (CalOPPA, GDPR, CCPA) We do not knowingly collect personal data from children under the age of 13 (or 16 under the GDPR). If you believe we have collected such data, contact us immediately.
California Consumer Privacy Act (CCPA) California residents have the right to:
- Know what personal data we collect.
- Request deletion of personal data.
- Opt-out of data selling (Note: We do not sell personal data).
- Non-discrimination for exercising these rights.
PIPEDA Compliance For Canadian users, we collect, use, and disclose personal information with your consent and in accordance with PIPEDA. You have the right to access and correct your personal data.
Contact Us For any privacy-related inquiries or to exercise your data rights, contact us at: mark@nguyendigital.co
